This Privacy Policy describes how Installer Network (brought to you by HVACDirect.com) (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit or use our website (the “Site”).
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1) Information We Collect
We may collect the following types of information:
A. Information You Provide Directly
- Account information (if you create an account): name, email address, username, password (stored in encrypted/hashed form), and other profile details.
- Installer/contractor listing information (if you submit or manage a listing): business name, contact name, phone number, email address, service areas, physical address, website, description, licenses (if provided), photos/logos, and other business-related details.
- Contact form / inquiry submissions: name, email, phone number, message contents, and any details you include.
- Customer support communications: information you provide when you contact us.
B. Information Collected Automatically
When you browse the Site, we may automatically collect:
- Device and usage data such as IP address, browser type, operating system, pages viewed, time spent, referring/exit pages, and approximate location derived from IP.
- Cookies and similar technologies (see Section 6).
C. Information from Third Parties
We may receive information from:
- Analytics providers (e.g., Google Analytics or similar)
- Spam prevention/security services (e.g., reCAPTCHA or security plugins)
- Embedded content providers (e.g., videos, maps)
2) How We Use Your Information
We may use information for purposes such as:
- Operating, maintaining, and improving the Site
- Creating and managing user accounts
- Publishing and managing installer listings
- Enabling searches (including by city/state/region, address, or service area)
- Responding to inquiries and support requests
- Sending administrative messages (account verification, password resets, policy updates)
- Preventing fraud, abuse, and security incidents
- Analyzing traffic and user behavior to improve the Site
- Enforcing our terms and protecting legal rights
3) How We Share Information
We may share information in these situations:
A. Public Listing Information
If you are an installer/contractor and create a listing, information you submit for your listing may be publicly visible, including (as applicable) business name, service area, contact details you choose to display, and listing description.
B. Service Providers
We may share information with vendors that help operate the Site (e.g., hosting, analytics, email delivery, spam prevention, security, database/storage). These providers are permitted to use information only to perform services for us.
C. Legal and Safety
We may disclose information if required to do so by law or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect and defend our rights and property
- Prevent or investigate wrongdoing
- Protect the safety of users or the public
D. Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
4) Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, such as:
- Requesting access to the information we hold about you
- Requesting correction or deletion
- Objecting to certain processing or requesting restriction
- Opting out of certain communications
To make a request, contact us using the information in Section 10.
5) Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for security, dispute resolution, or compliance purposes).
6) Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
- Keep you logged in (where applicable)
- Remember preferences
- Measure site traffic and performance
- Improve user experience
- Help prevent fraud and spam
You can control cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.
7) Third-Party Links and Embedded Content
The Site may include links to third-party websites or embedded content (such as maps or videos). We are not responsible for the privacy practices of those third parties. Your interactions with third-party services are governed by their respective privacy policies.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9) Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
10) Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Installers (brought to you by HVACDirect.com)
Email: [INSERT PRIVACY EMAIL]
Mailing Address: [INSERT BUSINESS ADDRESS]
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Your continued use of the Site after changes means you accept the updated policy.